Refund Policy
Best Life Is Midlife
Website: www.bestlifeismidlife.com
Email: terry@bestlifeismidlife.com
Last updated: [Insert Date]
1. Overview
We are committed to providing high-quality digital products and educational content.
This Refund Policy explains your rights when purchasing from Best Life Is Midlife.
By purchasing from this website, you agree to this policy.
2. Digital Products
Our products include digital content such as:
Online courses
Downloadable guides
Templates and toolkits
Educational resources
Membership access
Under the Consumer Contracts Regulations 2013 (UK), you normally have a 14-day cooling-off period for online purchases.
However, for digital content delivered immediately, this right can be lost if:
You request immediate access, and
You acknowledge that your right to cancel ends once delivery begins
By completing a purchase where digital access is provided instantly, you confirm that:
You request immediate access to the digital content
You understand that you lose your 14-day right to cancel once access is granted
For this reason, refunds are not normally provided once access to digital content has been delivered.
3. Faulty or Misdescribed Content
Nothing in this policy affects your statutory rights.
Under the Consumer Rights Act 2015, if digital content is:
Faulty
Not as described
Not fit for purpose
You may be entitled to a repair, replacement, or refund.
If you believe there is a genuine issue, please contact us at:
We will investigate and respond within 5 working days.
4. Exceptional Circumstances
We may consider refunds at our discretion in limited situations, such as:
Duplicate payments
Technical errors preventing access
Accidental purchases reported promptly
Refund requests must be made within 7 days of purchase.
5. Support and Assistance
We want you to succeed with your purchase.
If you are confused, stuck, or unsure how to use your product:
Contact us by email
We will provide guidance and support
Where appropriate, we may offer additional help to ensure you can access and use your purchase properly
We aim to respond to all enquiries within 3–5 working days.
6. Subscriptions and Memberships
If you purchase a subscription:
You may cancel at any time
Cancellation stops future billing
No refunds are provided for partial billing periods unless required by law
Access will remain active until the end of the current billing cycle.
7. Chargebacks
If you initiate a chargeback without first contacting us, we reserve the right to:
Suspend access to your content
Restrict future purchases
We strongly encourage customers to contact us first so we can resolve issues fairly.
8. Contact
All refund enquiries must be sent to:
Terry Griffiths
Email: terry@bestlifeismidlife.com
